Help & Support
Are you experiencing issues with our payment processing solution? Our support teams are here to assist you and address any questions you may have! Please reach out to the appropriate team based on the type of issue you're encountering.
Account Management
If you have questions regarding pricing, settlements, a payment option not included in your current plan, blocked users, payment limits, or any other business-related inquiries, please contact your assigned Account Manager or email the team at [email protected]
Merchant Support
For any payment processing issues related to transactions or payouts, technical incidences and general inquiries, please open a ticket with our support team. You can also reach out to our Support team via email at [email protected]
Our team is available 24/7 to assist you.
Claims & Fraud
For all inquiries related to disputes, chargebacks, claims, refunds, or the claims and chargeback sections of your settlements, please contact [email protected]
For questions concerning suspicion of fraud, customer limit rules, user blacklists/whitelists, and credit cards, please reach out to [email protected]
Updated about 2 months ago