Help & Support

Account Management

If you have questions regarding pricing, settlements, a payment option not included in your current plan, blocked users, payment limits, or any other business-related inquiries, please contact your assigned Account Manager or email the team at [email protected]

Merchant Support

For any payment processing issues related to transactions or payouts, technical incidences and general inquiries, please open a ticket with our support team. You can also reach out to our Support team via email at [email protected]

Our team is available 24/7 to assist you.

Claims & Fraud

For all inquiries related to disputes, chargebacks, claims, refunds, or the claims and chargeback sections of your settlements, please contact [email protected]

For questions concerning suspicion of fraud, customer limit rules, user blacklists/whitelists, and credit cards, please reach out to [email protected]